Shipping & Returns

Shipping Policy

In-Stock Items

• Processing time: 1–2 business days
• Standard delivery: 3–7 business days

Pre-Order Items

• Processing time: 6–10 business days
• Delivery: 3–7 business days
• Most orders received in 3–5 business days after processing

A tracking number will be provided within 24 hours of purchase.

Return Policy

14-Day Return Window

Returns are eligible for store credit only. Begin your return by contacting Customer Care at shopshayrunway@gmail.com within 14 days of the delivery date, and ship the parcel soon after you receive the shipping label. Buyer will be charged for shipping label.

Pop-Up Shop Versus Online Purchases

• Final Sale items cannot be returned or exchanged.
• All health and beauty products, accessories, swimwear and bodysuits purchased at a Pop-Up Shop are final sale. Clothing is returnable for exchange.
• If you bought the items online, you can return them online for an exchange.
• Once your return is received and inspected you will receive a store credit for use online.

Item Condition

To be accepted, returned items must meet all of the following requirements:

• They are unworn.
• They are unwashed.
• They have all original tags attached.

Shay Runway reserves the right to refuse returned item if the item is inspected and found to be used or damaged by buyer. Buyer pays for re-shipment.

Final-Sale Items

When creating a return, items marked as Final Sale will not be accepted. Final Sale items are not eligible for return under any circumstances.

Items that never qualify for return (Final Sale):

• Bodysuits
• Swimwear
• Beauty products
• Accessories

Damaged, Wrong, or Incomplete Items

Immediately contact Customer Care through shopshayrunway@gmail.com. We will verify the issue, send a complimentary label if needed, and refund the item to your original payment method.

Keep in mind you have 7 days from delivery to report a damaged or defective item.